Terms and Conditions of the Website – www.ticket4show.pl

1. 1. General provisions
      1. These Terms and Conditions set out the general terms and conditions, the manner of providing Services electronically and the sale of Vouchers conducted via the Website www.ticket4show.pl. The Service is operated by, G&G LIMITED SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ based in Kraków, at 7 Samuel Bogumiła Lindego Street, 30-148 Kraków, registered by the District Court for Kraków Śródmieście in Kraków, XI Economic Department of the National Court Register, KRS 0000711282, NIP 6762542487, REGON 369067030, with share capital of: PLN 5000, hereinafter referred to as Service Provider.
      2. Contact with the Service Provider is made through:
         1. email address: kontakt@ticket4show.pl
         2. At phone number: 575 414 481
         3. Contact form available on the pages of the Website.

         These Terms and Conditions are continuously available on the website www.ticket4show.pl, in a manner that allows you to obtain, reproduce and record their contents by printing or saving them on a medium at any time.

      3. The Service Provider informs that the use of Services provided electronically may involve risks on the part of any user of the Internet, consisting of the possibility of introducing harmful software into the Client’s ICT system and obtaining and modifying its data by unauthorized persons. In order to avoid the risk of the aforementioned threats, the Client should use appropriate technical measures to minimize their occurrence, in particular, anti-virus and firewall programs.
      4. The regulations are effective from: 1.01.2024r.
   2. DefinitionsTheterms usedin the Terms and Conditions mean:Update – modification of the Digital Content, including its security features, which is necessary to keep the Digital Content in compliance with the Agreement;Business days – are days from Monday to Friday excluding public holidays;Client – a natural person who has full legal capacity, a natural person conducting business, a legal person or an organizational unit that is not a legal person, to which special regulations grant legal capacity, who makes an Order on the Website or uses other Services available on the Website;Civil Code – the Act of April 23, 1964. (Journal of Laws No. 16, item 93 as amended);Consumer – a Customer who is a consumer within the meaning of Article 22[1] of the Civil Code;Entrepreneur – a Customer who is an entrepreneur within the meaning of Art. 43[1] of the Civil Code;Terms and Conditions – this document;Digital Content – digital content within the meaning of the Consumer Rights Act;Premises – a place where the Service Provider conducts service and catering activities, where the Voucher holder can redeem the Voucher;Stationary Services –services provided by the Service Provider at the Premises, with topics related to the activities of the Premises, in particular in the form of organizing artistic performances. Detailed information about Stationary Services is indicated on the Site pages, as well as outside the Site – in separate rules and regulations of individual Premises;Electronic Services-services provided by the Service Provider to Customers electronically within the meaning of the Act of July 18, 2002 on the provision of electronic services (Dz.Journal ofLaws No. 144, Item 1204 as amended);Consumer Rights Act – the Consumer Rights Act of May 30, 2014 (Journal of Laws 2014, No. 827);Electronic Services Act – the ElectronicServices Act of July 18, 2002 (Journal of Laws No. 144, Item 1204 as amended);

      Order – a declaration of will of the Customer, aiming directly at the conclusion of the Voucher Service Agreement, specifying in particular the type and number of Vouchers;

      Voucher Service – a service under which the Service Provider undertakes to provide a Fixed Service, the scope of which is indicated each time on the Voucher;

      Voucher – a bearer document, entitling to use the Fixed Service at the Service Provider’s Premises, delivered via electronic message, in the form of Digital Content.

   3. Rules of use of the Website
      1. The use of the Website is possible provided that the ICT system used by the Customer meets the following minimum technical requirements:
         1. A computer or mobile device with Internet access,
         2. email access,
         3. Microsoft Edge web browser version 42.x or later, Firefox version 48.0 or later, Chrome version 50 or later, Opera version 50 or later, Safari version 10.x. or later,
         4. Enabling Cookies and Javascript in your web browser.
      2. Use of the Website means any activity of the Customer that leads to his/her reading of the content on the Website.
      3. In particular, the customer is obliged to:
         1. not to provide or transmit content that is prohibited by law, such as content that promotes violence, is defamatory or violates the personal rights and other rights of third parties,
         2. use of the Website in a manner that does not interfere with its operation, in particular through the use of specific software or devices,
         3. not to take actions such as: sending or posting unsolicited commercial information (spam) on the Website,
         4. Use the Website in a manner that is not burdensome to other Clients and the Service Provider,
         5. use any content posted within the Website only for your own personal use,
         6. use the Website in a manner consistent with the provisions of the law in force in the Republic of Poland, the provisions of the Regulations, as well as with the general rules of Internet use.
   4. Services
      1. The Service Provider enables the use of free Services through the Website, which are provided by the Service Provider 24 hours a day, 7 days a week.
      2. The Client has the opportunity to browse content on the Site, concerning the services provided by the Service Provider and thematically related to the Service Provider’s business. The contract for the provision of the Content Viewing Service is concluded for a fixed period of time and is terminated when the Site is closed.
      3. The Client has the ability to send messages to the Service Provider via the contact form. The contract for providing the Service of providing an interactive form that allows Clients to contact the Service Provider is concluded for a fixed period of time and is terminated when the Client sends a message.
      4. The Client, through the Service, may be redirected to fan pages on the Service Provider’s social media. The contract for the redirection Service is concluded for a definite period of time and is terminated when the icon of a particular social media site is pressed and redirected to the selected social media site.
      5. The Service Provider has the right to organize occasional contests and promotions, the terms of which will be stated each time on the Website. Promotions on the Website are not cumulative, unless the Terms and Conditions of a given promotion state otherwise.
      6. In case of violation of the provisions of these Regulations by the Client, the Service Provider, after an ineffective call to cease or remove the violations, setting an appropriate deadline, may terminate the contract for the provision of Services with 14 days’ notice.
   5. Vouchers
      1. The Service Provider allows you to place an Order for the Voucher Service through the Website.
      2. Information about Vouchers provided on the Website, in particular their descriptions, scope, technical and performance parameters and prices, constitute an invitation to conclude an Agreement, within the meaning of Article 71 of the Civil Code.
      3. In the event that the Service Provider uses mechanisms for individual price adjustment based on automated decision-making, it shall provide this information to the Consumer in each case, when placing an Order, taking into account the requirements imposed in this regard by data protection legislation.
      4. The condition for placing an Order is to have an active e-mail account.
      5. The Voucher is a document that entitles you to complete Stationary Services, as indicated in the description of the Voucher on the Website.
      6. A Customer interested in purchasing a Voucher, places an Order via the Order form available on the Website.
      7. The Order is submitted to the Service Provider by the Client in electronic form and constitutes an offer to conclude a Contract for the provision of the Voucher service, which is the subject of the Order. An offer made in electronic form is binding on the Client if the Service Provider sends a confirmation of acceptance for execution of the Order to the e-mail address provided by the Client, which constitutes a statement of the Service Provider’s acceptance of the Client’s offer, and as soon as it is received by the Client, the Voucher Service Contract is concluded.
      8. After concluding the Voucher Service Agreement, the Service Provider shall confirm the terms and conditions to the Client by sending them to the Client’s e-mail address or in writing to the address provided by the Client.
      9. The Voucher Service Agreement is concluded in the Polish language, with the content in accordance with the Regulations.
      10. The Service Provider on the Website pages in the description of the Voucher informs the Client about the number of Working Days required for the processing of the Order and its delivery.
      11. The term of delivery and execution of the Order is calculated in Business Days in accordance with Clause. VIII pp. 2.
      12. The service provider shall provide the customer with proof of purchase.
      13. If different performance periods are stipulated for the Vouchers covered by the Order, the longest period among those stipulated shall apply to the entire Order.
      14. The Service Provider shall deliver the Voucher according to the terms and conditions indicated in Section. VII item 1 of these Regulations.
      15. The Service Provider is the sole issuer of the Vouchers.
      16. The Customer or the person in possession of the Voucher (hereinafter referred to as the “Bearer“) may redeem the Voucher at any Premises operated by the Service Provider or cooperating with the Service Provider. Information about which Premises cooperate with the Service Provider can be found on the pages of the Site.
      17. The condition for realization of the Voucher is:
          1. presentation of the Voucher at the Premises;
          2. Bearer’s completion of 18 years of age and full legal capacity.
      18. Each Voucher contains a specific expiration date.
      19. The voucher is valid and can be redeemed subject to Section 13 five (5) months from the date of purchase.
      20. The bearer may pay for the Service that the Voucher entitles him to use and use the Service only during the validity period of the Voucher.
      21. The voucher is not exchangeable for cash.
      22. The voucher is valid for 12 hours from the time of its commencement. After this time, unused voucher funds are forfeited and will not transfer to another day. This means that you must use the full value of the voucher during its validity period, as any unused funds will not be refunded or carried over to the next day after the end of this period.
   6. Voucher as Digital Content
      1. Access to the Vouchers, the Customer receives access to the Digital Content in the form of a link to download the Digital Content to the email address provided when placing the order, after the Service Provider receives information from the billing agent’s system about payment, unless the Customer and the Service Provider have agreed otherwise.
      2. The contract for the provision of Digital Content is concluded for a definite period of time and terminates upon the expiration of the term for which it was concluded. The term referred to in the preceding sentence shall be indicated by the Service Provider each time on the Store page in the description of the Digital Content.
      3. Service Provider, as part of the conclusion of the Agreement for the provision of Digital Content, grants to the Client for an indefinite period of time, a royalty-free and non-exclusive license to use the Digital Content (hereinafter: the “Subject of the License”) in the fields of exploitation, (hereinafter: the “License”). The Service Provider grants the License to the User to use the Licensed Item in the following fields of exploitation:
         1. Entering into the client’s computer memory;
         2. Use in any form only for the Client’s own purposes.
      4. The Service Provider declares that it owns the right to all the Licensed Objects, in particular, economic copyright, related rights and industrial property rights.
      5. Customer shall not be entitled to sublicense the Licenses granted pursuant to this section of the Terms and Conditions.
      6. The Service Provider agrees to provide the Digital Content Updates to the Consumer for 2 years from the delivery of the Digital Content, unless the Consumer and the Service Provider have individually agreed on a different term.
   7. Prices and payment methods
      1. Prices of Vouchers are given in Polish zloty and include all components, including VAT, customs duties and other fees.
      2. The Customer may make payment via electronic payment (in this case, the execution of the Order will begin after the Service Provider sends the Customer a confirmation of acceptance of the Order and after the Service Provider receives information from the billing agent’s system about the payment made by the Customer, and the shipment will be made immediately after the Order is completed).
      3. The Service Provider shall inform the Client on the Website of the deadline by which the Client is required to make payment for the Order. If the Client fails to make payment by the deadline referred to in the preceding sentence, the Service Provider, after an ineffective call for payment with setting an appropriate deadline, may withdraw from the Agreement pursuant to Article 491 of the Civil Code.
   8. Entitlement to withdraw from the Agreement
      1. A Customer who is a Consumer may withdraw from the Agreement without giving any reason by submitting an appropriate statement within 14 days. To meet this deadline it is sufficient to send the statement before its expiration.
      2. The Client may formulate the statement himself or use the model statement provided by the Service Provider on the Site.
      3. The 14-day period is counted from the day on which delivery of the Voucher took place or, in the case of a Service Agreement, from the date of its conclusion.
      4. Upon receipt of the Consumer’s statement of withdrawal from the Contract, the Service Provider will send an acknowledgement of receipt of the statement of withdrawal to the Consumer’s e-mail address.
      5. The Consumer’s right to withdraw from the Contract is excluded in the case of:
         1. Contracts for the provision of services for which the Consumer is obliged to pay the price, if the Seller has fully performed the service with the express and prior consent of the Consumer, who was informed before the start of the service, that after the performance by the entrepreneur will lose the right to withdraw from the contract, and accepted it;
         2. Contracts for the supply of Digital Content, not delivered on a tangible medium, for which the Consumer is obliged to pay the price, if the Seller has begun performance with the express and prior consent of the Consumer, who has been informed before the start of performance that after the Seller’s performance he will lose the right to withdraw from the contract, and has acknowledged this, and the Seller has provided the consumer with the confirmation referred to in Article 15 (1) and (2) or Article 21 (1) of the Consumer Rights Act.
      6. Other exceptions to the right to withdraw from the Agreement are indicated in Article 38(1) and (2) of the Law on Consumer Rights.
      7. The Service Provider shall promptly, but no later than within 14 days from the date of receipt of the Consumer’s statement of withdrawal from the Contract, return to the Consumer all payments made by the Consumer, including delivery costs. The Service Provider shall refund the payment using the same method of payment used by the Consumer, unless the Consumer agrees to a different method of refund, which method will not incur any cost to the Consumer.
   9. Complaints about Digital Content
      1. The Service Provider shall be liable to the Client who is a Consumer under the warranty for non-compliance of the Digital Content with the Contract under the terms of Article 43i-43l of the Law on Consumer Rights.
      2. Complaints regarding Digital Content should be sent to the following e-mail address: kontakt@ticket4show.pl
      3. In connection with the investigation of the complaint and the determination of whether the non-compliance of the Digital Content with the contract is due to the characteristics of the Client’s digital environment, the Client is obliged to cooperate with the Service Provider. The Service Provider will ensure that this cooperation is carried out to a reasonable extent and with the least burdensome technical measures for the Consumer.
   10. Complaints regarding the provision of electronic services
       1. The Client may report complaints to the Service Provider in connection with the functioning of the Site and use of the Services. Complaints may be reported in writing to the following address:.
       2. In the complaint, the customer should provide his name, mailing address, type and description of the problem.
       3. The Service Provider undertakes to consider each complaint within 14 days of its receipt. In case of deficiencies in the complaint, the Service Provider will call on the Client to supplement it to the necessary extent within 7 days, from the date of receipt of the call by the Client.
   11. Out-of-court ways of settling complaints and pursuing claims
       1. A customer who is a Consumer has, among other things, the following options for using out-of-court means of handling complaints and claims:
          1. shall be entitled to apply to the permanent amicable consumer court operating at the Trade Inspection to resolve a dispute arising from the Voucher Service Agreement;
          2. is entitled to apply to the provincial inspector of the Commercial Inspection to initiate mediation proceedings for an amicable settlement of the dispute between the Client and the Service Provider;
          3. may obtain free assistance in resolving a dispute between the Customer and the Seller, also using the free assistance of a district (city) consumer ombudsman or a social organization whose statutory tasks include the protection of Consumers (such as the Consumer Federation, the Association of Polish Consumers). Advice is provided by the Federation of Consumers at the toll-free consumer hotline number 800 007 707 and by the Association of Polish Consumers at the email address porady@dlakonsumentow.pl;
          4. submit your complaint through the EU ODR online platform, available at: http://ec.europa.eu/consumers/odr/.
   12. Protection of personal data
       Personal data provided by Clients are collected and processed by the Service Provider in accordance with applicable laws and in accordance with the Privacy Policy, available on the Site.
   13. Final provisions
       1. All rights to the Website, including property copyrights, intellectual property rights to its name, Internet domain, Website, as well as to the forms, logos belong to the Service Provider, and use may only be made in the manner specified and in accordance with the Regulations.
       2. The provisions contained in these Regulations concerning the Consumer, on the subject of withdrawal from the contract and complaints, apply to a natural person concluding a contract directly related to his/her business activity, when it follows from the content of the contract that it does not have a professional character for this person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity. The provisions on out-of-court means of settling complaints and pursuing claims do not apply.
       3. Settlement of any disputes arising between the Service Provider and the Client, who is a Consumer, shall be submitted to the competent courts in accordance with the provisions of the relevant provisions of the Code of Civil Procedure./li>
       4. Settlement of any disputes arising between the Service Provider and the Client who is an Entrepreneur shall be submitted to the court having jurisdiction over the seat of the Service Provider.
       5. In matters not covered by these Regulations, the provisions of the Civil Code, the provisions of the Act on Providing Services by Electronic Means, the provisions of the Act on Consumer Rights and other relevant provisions of Polish law shall apply.
       6. Any changes to these Terms and Conditions will be communicated to each Customer through information on the main page of the Website listing the changes and their effective date.
   14. List of partners
       1. Wrocław, 8-11 Św. Mikołaja St., “Fuego CLUB”, Gastro Protect Sp zo.o. Sp.k.
       2. Gdansk, 74 Dluga Street, “Wild Orchid Club”, System Gastro Serwis Sp zo.o. Sp.k.
       3. Gdansk, 11 Stągiewna Street, “Broadway Show”, Gastro Protect Sp zo.o. Sp.k.
       4. Poznan, 67 Stary Rynek Street, “Extravagance Club”, System Gastro Serwis Sp zo.o. Sp.k.
       5. Krakow, 4 Mikołajska Street, “LIPS Club”, Investments Clubs Gastronomy Sp. zo.o. Sp.k.
       6. Krakow, 23 Szewska St., “Hot Peppers Club”, Live And Show Music Sp. zo.o. Sp.k.
       7. Lodz, 91 Piotrkowska St., “VANITY club”, Katering Gastro Pro Sp. zo.o. Sp.k.
       8. Warsaw, 22 Nowogrodzka St., “Princesa Club”, Katering Gastro Pro Sp. zo.o. Sp.k.
       9. Warsaw, 27A Nowy Swiat Street, “High Heels”, Art And Dance Sp zo.o. Sp.k.